Effective Date: 3/20/2025

Thank you for shopping at Official Dutt Pack Store. Your satisfaction is important to us. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

1. Returns Eligibility

We accept returns under the following conditions:

  • Item(s) must be returned within 7 days of delivery.
  • Item(s) must be unused, unopened, and in original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items (e.g., perishable goods, digital downloads, or hygiene-related items) are non-returnable.

2. Non-Returnable Items

We do not accept returns or refunds for the following:

  • Opened or used products
  • Items marked as Final Sale or Clearance
  • Customized or personalized products
  • Gift cards or downloadable products

3. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 48 hours of delivery at info@officialduttpackstore.com.
  2. Provide photos of the damaged item(s) and packaging.
  3. Once approved, we will issue a replacement or refund, depending on product availability.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

5. Return Shipping

  • Customers are responsible for the return shipping costs unless the item was incorrect or defective.
  • We recommend using a trackable shipping service and keeping your receipt.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please email us at info@officialduttpackstore.com.

7. Cancellations

Orders can only be cancelled within 12 hours of purchase. After this period, the order will be processed and shipped.

8. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

Email: info@officialduttpackstore.com
Phone: +1 213-634-9917